The experiences of older people living in aged care provide important insights into the quality of services they access. The Residents’ Experience Survey (formerly known as the Consumer Experience Interviews) enables residents to share their views on the quality of care and services they receive.
The 2026 survey is now underway, with at least 20% of residents in each aged care home randomly selected to participate. The feedback collected supports service improvement and contributes to an aged care home’s Star Rating, helping older people and their families make informed choices.